Project and Service Delivery Manager at IT Horizons Nigeria Limited


IT Horizons Limited – A system integrator and Application ICT Company with a clear focus in technology enabled solutions and professional services.

We are recruiting to fill the position below:

Job Title: Project and Service Delivery Manager

Location: Gbagada Phase II, Lagos
Employment Type: Full-time

Job Summary

  • This position is responsible for the delivery of all projects and excellent service delivery to all the company support customers within the agreed Service Level Agreement.
  • He / She is ultimately responsible for achieving ITH Group goals of delivering quality projects and maintaining a consistence satisfactory experience with all support customers.
  • This will entail ensuring projects are delivered to time, on cost and quality for all ITH present and future customers.

Key Responsibilities for this Role

  • Establishes and monitors adherence to project management and service delivery as well as planning & controls standards
  • Oversees the tracking, development, and implementation of innovations in Project Management, Service delivery and Quality Assurance
  • Ensures products and services are purchased in the most cost- and time-efficient manner.
  • Coordinates project activities of and external vendors to ensure services delivered consistently meet customers’ expectation.
  • Measure progress of work against weekly target, work/project scope and deliverables
  • Ensures the delivery of services to customers within the agreed scope of work and timeline.
  • Provide accurate documentation of project and services delivered to customers on the departmental online repository.
  • Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations
  • Develops full-scale project execution plans and related communication documents
  • Ensure projects are delivered within scope, cost and time committed to customer.
  • Reviews and tracks progress against revenue and targets; analyze sales/revenue reports; recommend and propose changes to existing plans and operating budgets; implementing approved changes
  • Works closely with other internal departments and stakeholders through proper communications to ensure client expectations are met.
  • Proactively works with the Finance Department to ensure all payments are collected within the agreed timelines as per the credit terms the customer has with the company
  • Develops and delivers progress reports, proposals, requirements documentation and presentations for the Executive leadership
  • Trains, motivates, and supervises project team members and sub-contractors and influence them to take positive action and accountability for their assigned tasks

Requirements for the Role

  • Minimum of Bachelor’s Degree in Engineering or related discipline
  • 4-5 years experience working as a Project Manager in the ICT industry or ICT Consulting.
  • PMP qualified or another Project Management Certification (PRINCE II etc.) desirable.
  • Relevant management qualification or training.

N200,000 – N300,000 / Month.

Application Closing Date
3rd May, 2022.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.


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