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CUSTOMER SERVICE RELATIONSHIP & RETENTION MANAGEMENT:
ICSN CUSTOMER SERVICE PROFESSIONAL CERTIFICATION AND MEMBERSHIP QUALIFICATION PROGRAMME 2022.
28 – 29 MAY, 2022.
This highly respected and industry recognised certification by the ICSN, a body accredited by the Federal Ministry of Education partners with a United Kingdom (UK) based body Institute of Customer Service and Relationship UK to start offering this certification training in Nigeria at a subsidized rate. The training is a 2 days intensive fast-track course. The training covers an international customer service curriculum tenable worldwide and at the end you will be issued a Certified Customer Service Professional (CCSP) qualification certificate at various levels from the ICSN and also become a member of the institute.
Certification & Membership Program Date: Sat. 28 – Sun. 29 May, 2022.
Time: 9:00am – 4pm Prompt (Saturday); 9:00am – 3pm Prompt (Sunday).
Venue: ICSN Lagos Office (Upstairs), Plot 7 Block 73 Dr. Ladi Alakija Avenue, off Admiralty Way, Lekki Phase 1, Lekki, Lagos.
Application Deadline: Thursday 26 May, 2022 (subject to availability of spaces).
Early Bird Discount Fees Application Deadline: Friday 6 May, 2022.
How to Register and Get Certified:
Fill the membership/certification application form and return the form with other support documents by email, physically or by proxy (a person appointed by you) at the:
ICSN Lagos Office: (Upstairs),
Plot 7 Block 73 Dr. Ladi Alakija Avenue, off Admiralty Way, Lekki Phase 1, Lekki, Lagos.
Telephone: 07044647545; 07089996801.
Email: [email protected] and Copy (cc): [email protected] ; [email protected]
CATEGORY FEES: Pls. note that the below stated fees apply to 2022 certification diets.
A.) Student Membership Category
Qualification: Currently an undergraduate in a tertiary institution.
Certification Fee: N45,000
B.) Graduate Membership Category
Qualification: Fresh Graduates, NYSC, and Workers with 1 – 2 years work experience.
Certification Fee: N65,000
Early bird discount fee: N60,000
C.) Associate Membership Category
Qualification: Workers 3 – 6 years work experience.
Certification Fee: N75,000
Early bird discount fee: N70,000
D.) Full Membership Category
Qualification: 7 – 14 years work experience.
Certification Fee: N85,000
Early bird discount fee: N80,000
E.) Senior Membership Category
Qualification: 14+ years work experience.
Certification Fee: N95,000
Early bird discount fee: N90,000
F.) Corporate Membership also available for corporate business/entities.
Contact for more details.
Must have two (2) ICSN certified staff at Associate Membership level or above at all times.
Account Name: Premium Education International Limited;
Account Number: 0009277022
(Please ensure to reflect applicant name on payment medium. Please call to confirm fee received).
Application support documents: Academic Credentials, Professional Certificates (optional), CV/Resume, Evidence of fee payment as per membership level, Passport Photograph, ID card.
*Fees cover membership/certification application form and processing, certification training pack & study materials, past certification examination papers for revision and revision session, certification training course, lunch/snack refreshment and certification/membership examination, ICSN Membership certificate.
Please note that registration on the certification course is subject to availability and spaces booked on a first come first serve basis. Register Now!
Please call to confirm availability of space before making fee payment and registration completion.
Tel: 07089996801; 07044647545.
Past Certified Members are professionals from the following organizations:
MTN, Globacom, Etisalat, Visafone, Airtel, United Bank for Africa (UBA), Skye bank, Access bank, Securities & Exchange Commission, British Council, First Bank, Flour Mills of Nigerian Plc., CBN, Jumia, Dangote Group, Sheraton Hotels & Towers, Daily Trust Newspaper Limited, Dangote Holdings, Lafarge Ready mix Limited, Prime Projects Limited, J. Akin-George & Co. Ltd, Locke Homes Limited, Osato Osawaye & Co., Fleximarina Limited, Broll Property Services Ltd, Quo Courier & Logistics, Eko Maintenance, Cool FM, FRCN, Keystone Bank, Afriland Properties Plc, Reddington, Stag Engineering, Stanbic Ibtc Bank, Skye Bank, Sigma Pensions Limited, Leadway Pensure PFA, Coolink (Aim Group), Ovation, Heirs Holdings, Sokoa Chair Centre Ltd, Hyra Motors Ltd, Starcom Media, Cappa & Dalberto Plc, Dansa Foods, Joppa Nig Ltd/Techno Oil Ltd, Alcatel, Konga, Wimbiz, Utilities Prepaid World Limited, Scratch N Pay Limited, Artee Limited…and lots more….
Change your future in just 48 hours. Become industry recognised
Change your future in just 48 hours. Become a certified Customer Service Professional. Register Now.
Plot 7 Block 73 Dr. Ladi Alakija Avenue, off Admiralty Way, Lekki Phase 1, Lagos.
Professional Certificate Training In Digital Marketing (CHCPD UK) – coming soon.
Email: [email protected] ; [email protected]