Customer Service Officer at Stijgen Consulting Limited

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Stijgen Consulting Limited, a Business technology and real estate consultant, is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Duties and Responsibilities

  • Greet, communicate with and welcome clients
  • Answer all customer’s questions and address complaints
  • Answer all incoming calls, redirect them when needed
  • Systematically filing important company documents
  • Service customers over the phone and practice telephone courtesies at all times.
  • Practicing quality in all aspects of the job to ensure customer satisfaction.
  • Ensure good customer retention by providing excellent and professional services.
  • Consistently cross-sell and upsell the company’s financial products and services during customer interaction.

Requirements
The successful candidate should be able to demonstrate the following selection criteria:

  • Candidates should possess a B.Sc Degree / HND qualification.
  • Solid phone selling with excellent oral communication, interpersonal and active listening skills.
  • Ready to work six days a week
  • Must be ready to work late
  • Acceptable level of written English.
  • Highly motivated, matured and committed individual.
  • Resourceful, proactive and able to work independently to produce high-quality technical or professional work.
  • Getting results through personal proficiency.
  • Basic PC knowledge, with the ability to quickly adapt to new software applications.
  • Fast learner and able to adopt stressful environment and fast moving work atmosphere.
  • High level of numeracy.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: [email protected] using the Job Title as the subject of the mail.

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