Billing Support Engineer at Talentpool Nigeria


TalentPool Nigeria is an emerging human capital solutions company providing a wide range of human capital and business support solutions to businesses.

We are recruiting to fill the position below:

Job Title: Billing Support Engineer

Location: Lagos
Employment Type: Full-time

Job Description

  • Technical Expertise & Hands-on sound knowledge to do Unix/Shell Scripting and MySQL/ORACLE query writing
  • Billing Support Engineer – Telecom Billing application support (Telecom BSS/OSS, KYC, Enterprise Billing Solutions, IT Applications)
  • Working experience on Rating, Billing, Invoicing, 4G LTE, broadband services, FTH, WTTH.
  • Provide end to end L2 / L3 support for billing application modules (Billing Platform for 4G LTE platform and VoLTE)
  • Support changes carried out by interface applications like CRM, Provisioning, PCRF, OCS and Reporting.
  • Provide support to Customer Operations team, Internal Users, Revenue Assurance and Business needs
  • Analysis of Events / Renewals/ Service/System in error, provide work around solutions
  • Overall knowledge of the E2E application, systems & solution for their application suite.
  • Technical specialist for resolving all complex & critical application issues/ challenges faced by the team.
  • Accountable for meeting & improving SLA & KPIs for their application suite.
  • Responsible for driving down the incidents, problem, trouble tickets, service request trends, configurations, Automations, Small Development, backend fixes.
  • Support on work allocation (shifts, rotas)
  • Expert in Operational criticality like Backup & restoration, Fraud handling, Revenue sensitive operations.


  • Candidates should possess a Bachelor’s Degree
  • 4 – 6 Years of experience in Telecom Billing and Strong in handling backend systems.
  • Functional Area: IT Software – Application Programming, Operations & Maintenance.
  • Role Category: Operations, Automation, Telecom Billing Domain
  • Key Skills: Payment Gateway integration / Middleware / Unix / Shell Scripting / SQL / My SQL/ORACLE / PHP Larvel / Soap & Rest API.

Application Closing Date
26th April, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.


Please enter your comment!
Please enter your name here